The team at Mintons is extremely proud of the excellent levels of customer service we provide to our clients. As a firm, Mintons is keen to ensure clients receive not only the very best advice, but also the best service, and as a result actively seeks feedback from clients.
Clients are asked to comment about the quality of the service which they have received, as well as to provide any suggestions upon how our service can be improved.
“I received an excellent service. One of your best abilities was how things were explained and discussed and which made all the legalities easier to understand. Members of the public sometimes feel intimidated by solicitors, yet I was constantly at ease. My solicitor felt more like a friend than my legal representative”.
“I am just writing to thank you for all your help, advice and hard work with my case. Thank you for your patience and understanding regarding my feelings in this very sensitive matter”.
“ I am writing to thank you and your staff for all your professional help and understanding that you gave me all the way through this clinical negligence claim and if I ever need any legal advice in the future I will be in touch, once again thank you all”.
“Your staff were fantastic, exceptionally professional. We cannot thank you enough for all your help”.
“We would just like to thank everyone involved for the excellent service we received”.
“I cannot give you any suggestions on how to improve, you have been truly great in all aspects and would recommend you to anyone”.
“Could not have picked a better solicitors overall. Very efficient and helpful and friendly”.
“I think you are the best firm I have dealt with. I don’t think anyone can improve on your work. All your staff are very competent. All I can do is to thank everyone for their help”.
“Rather refreshing to deal with a solicitor company who actually have someone to talk to when you phone and do return your calls”.
“On a whole your service was friendly, helpful. In a nutshell, second to none. I would not hesitate to use your company again if the need arose. Thank you very much”.
“Very satisfied with every aspect of my dealings and would recommend Mintons to anyone”.
“First class service”
“Many thanks for the excellent work”.
“Excellent service, excellent results”.
“A thoroughly professional service”.
